A service-oriented, confident, passionate and experienced Patient Service Associate who held over a decade experience working in the healthcare industry mainly under the Institute of Mental Health (IMH) and several satellite clinics (ie: Geylang Behavioral Clinic, Commonwealth Community Wellness Clinic, HPB and Child Guidance Clinic).
I had the valuable opportunity to work with a vast profile of patients across children, adolescents (ranging from 5 to 19 years old), adults as well as elderlies from 65 years old while providing psychiatric, rehabilitative and counselling outpatient assistance over mental health issues (ie: Bipolarity, ADHD, ADD, Dementia, etc). Having assisted with the coordination and administrative duties associated with clinical services and programmes, I had to also engage patients in creating awareness and providing clarification on the various healthcare financial assistance schemes available.
A typical day can include multi-disciplinary team meetings to triage referred patients, supporting and assisting the nursing staff in general administration, providing patient financial counselling as well as efficient counter service through the delivery of patient care duties.
Through my years of service, I have learnt patience, understanding and empathy towards the mentally ill where due to their underlying health problems do affect their cognitive thinking, life perception and social skills. Regardless their way of life, they are still human beings who deserve to be recognised, respected and loved in the society. It is with journeying with the patients and their families that provides meaning to the vocation, especially when they find positive holistic growth after treatment and care.
I fully apply the meaningful reflections and acquired professional skills from my vocation to caring for my grandchildren for almost half a decade now, where I continue to connect and develop the human mind.
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