Experience as Lead Nurse. Work as a Nurse Manager with Thye Hua Kwan Moral Medical Hospital /Nursing Home Group 29 years of diverse experience in Healthcare. Started my introduction to healthcare by being an Army medic and working in a medical centre (similar to polyclinic) in 1985. In Brunei was working in a multiple discipline clinic in Royal Jerudong Hospital Setting up the Emergency, Outpatient and Ambulance Service from scratch. In Mount Elizabeth Hospital Orchard was setting up the Child and Adolescent Behaioural Science Unit with American Healthcare Company called Charter Behavioural Associates. Quality Care To Patients Member Quality Assurance Team in Nursing Home. Responsible For Efficient Delivery of Services And Patient Care Service Skills Development Workshop Gold Excellent Service Award Silver Excellent Service Award Regular Review Process Internal Auditors Training for JCI Hazard Identification Root Cause Analysis Workshop. Healthcare Quality Society of Singapore Training Development Of Nurses Have participated in Enhanced Nursing Home Standards Improvement Programme Clinical Instructor Trained by NHG College Pleasant Personality Admitted as a Fellow of the (HMDP) Health Manpower Development Program for year 2008. Good Communication Skills Hold a Diploma in Counselling Skills from Edith Cowan University Drive To Be A Change Agent Participated in Agency for Integrated Care (AIC) programmes in E-Medication Rollout Programmes, Safe and Productive Showering Process Improvement (Driving Change in Processes) As a Resident Nurse in Anesthesia Outpatient Consultation Clinic in NUH, I was in a new role as a Nurse Practitioner assessing whether patients are fit for surgery. I remember the word Sustainable Change Agent by reflecting after every projects Won a Merit Award in NUH for doing Safe Restraint Process Change.