As a Careseeker you can immediately start browsing by clicking on “Browse Services” or one of the Caregiver Categories.
To make a booking you will need to sign-up or login if you already have an account with us. All new users will need to sign-up by completing the registration form.
Select the "Careseeker" option and complete your personal details. An email will be sent to you to verify your account. If you'd like to register as a Caregiver, please refer to the next section.
Once you have completed the quick registration you are now ready to book. When you’ve found a care service you’d like to book choose a time and click "Book Now". Follow the prompts to make payment via your credit card and that’s it!
If you’re unable to find a care service or suitable time schedule, please contact our Call Centre on +603 2856 2273 and our team will be more than happy to help.
For all bookings, the charges are 20% of total service charge.
(eg. If total service charge is MYR $ 100.00, you will have to pay MYR $120.00)
We have a 48-hour cancellation policy which means any service cancelled within 48 hours of the service commencement is non-refundable. This is due to the fact that many of our Caregivers provide services that require up-front preparation, purchasing of consumables or pre-work to ensure quality of service. We will however, provide a refund in the event of death.
If the cancellation is done before 48 hours of the service commencement the full amount of the service charge will be refunded back to you (excluding the booking charges).
Please note that the booking charges are always non-refundable.
Immediately contact our Call Centre on +603 2856 2273 and we will help you find another Caregiver. We strongly discourage our Caregivers to cancel bookings without a legitimate reason as Careseekers can provide this type of feedback in a review. A Caregiver with a continuous record of cancelling will be removed from our site.
You will be notified via email if you're booking and payment has been successful. If you do not receive this within 1 hour, please contact our call centre on +603 2856 2273.
Please note that when you purchase the service(s) on our website, upon successful completion of the transaction, you are entering into a binding contract with the Caregiver(s).
As a Caregiver, you will need to register and create a profile before you can start posting your care services. Here is a step-by-step guide.
Absolutely nothing and we plan to keep it this way!
When you are posting your service(s), be as specific and accurate as possible. Remember not to over promise on the service(s) to be provided.
You will be notified of a successful booking via email. For urgent cases we may contact you directly via phone.
Once the service has been completed we will make the full payment to you 3 business days later. This is to ensure the Careseeker is completely satisfied with the service they received and also allow time to resolve any disputes.
We will also require your bank account details for us to make the payment directly into your account. Our call centre team will contact you shortly after you’ve completed your registration to obtain this information.
Contact our call centre on +603 2856 2273 and we will find out what happened!
Please refer to the above section on our cancellation policy.
We strongly discourage cancelling a booking unless it is absolutely unavoidable. Remember the available time you post are a commitment you make to our Careseekers. Breaking this commitment will leave you open to unfavourable reviews and should we see a pattern of cancellations you will be removed from the platform.
Please note that when you have agreed to provide the service(s) on our website, upon successful completion of the transaction, you are entering into a binding contract with the Careseeker(s).